Privacy Policy

1. Data we collect

We collect the following categories of personal data:

• Account data - name, email address, role, and organisation/venue details when you or your employer creates an account.
• Contact form submissions - name, email, and message content submitted through our contact form.
• Usage and preference data - login sessions, dashboard preferences (such as theme and date range), stored to make the product work the way you left it.

2. How we use your data

• To create and secure your account, and let you log in.
• To operate the dashboard: display your venue's analytics, insights, and alerts.
• To respond to enquiries submitted through our contact form.
• To maintain the security and reliability of the platform.

We do not sell your personal data, and we do not currently run advertising or analytics tracking on this site.

3. Who we share it with

We use a small number of service providers to run The Hospitality Nerd, each acting as a data processor on our behalf:

• Supabase - authentication and database hosting for your account and venue data.
• Vercel - hosting for the website and dashboard application.
• Web3Forms - delivery of messages submitted through our contact form.

These providers may process data outside the UK/EEA. Where that happens, we rely on the safeguards each provider has in place (such as standard contractual clauses). We do not share your data with third parties for their own marketing purposes.

4. How long we keep it

We keep account data for as long as your account is active. If your account is closed, we delete or anonymise your personal data within a reasonable period, unless we are required to keep it longer for legal or accounting reasons. Contact form messages are kept only as long as needed to respond to and resolve your enquiry.

5. Your rights

Under UK data protection law, you have the right to:

• Access the personal data we hold about you.
• Ask us to correct inaccurate data.
• Ask us to delete your data, subject to legal exceptions.
• Ask us to restrict or object to certain processing.
• Request a portable copy of your data.
• Complain to the Information Commissioner's Office (ICO) if you believe we have mishandled your data.

To exercise any of these rights, contact us via the Contact page.

6. Cookies

Details of the cookies and local storage we use are set out in our Cookie Policy.

7. Security

We take reasonable technical and organisational measures to protect your data, including relying on our providers' security infrastructure. No method of transmission or storage is completely secure, and we cannot guarantee absolute security.

8. Children

The Hospitality Nerd is a business tool and is not directed at, or intended for use by, children under 16.

9. Changes to this policy

We may update this policy as the product changes. We'll update the "Last updated" date above when we do. Material changes will be communicated to account holders directly.

10. Contact us

Questions about this policy or your data can be sent through our Contact page.