Terms and Conditions

1. The Service

The Hospitality Nerd is an analytics and automation dashboard for hospitality venues, including performance dashboards, AI-generated insights and alerts, and related features described on our Product page.

2. Accounts

• You must provide accurate information when your account is created or you are invited to one.
• You are responsible for keeping your login credentials confidential and for activity under your account.
• Notify us immediately if you suspect unauthorised access to your account.

3. Subscriptions and pricing

Current tiers and indicative pricing are listed on our Pricingpage. Plans are currently arranged directly with our team rather than through automatic card billing. Prices may change; we'll give existing customers reasonable notice before any change takes effect on their account.

4. Acceptable use

You agree not to:

• Use the Service for any unlawful purpose or in a way that breaches these terms.
• Attempt to reverse engineer, decompile, or gain unauthorised access to the Service or its underlying systems.
• Interfere with or disrupt the Service, or attempt to access another organisation's data without authorisation.

5. Your data

You (or your organisation) retain ownership of the business and venue data you connect to or upload into the Service. You grant us a licence to process that data solely to provide and improve the Service to you. See our Privacy Policy for how we handle personal data.

6. AI-generated insights

Insights, alerts, and recommendations generated within the dashboard are produced automatically and are provided to support, not replace, your own judgement. They may be inaccurate, incomplete, or out of date, and should be verified before being relied on for material business decisions. See also our Disclaimer.

7. Intellectual property

The Hospitality Nerd platform, branding, and underlying software are owned by us or our licensors. Nothing in these terms transfers any of that ownership to you.

8. Third-party integrations

The Service may connect to third-party systems (such as Power BI, or your point-of-sale or property management system). Your use of those systems is also subject to their own terms, and we are not responsible for their availability or accuracy.

9. Termination

Either party may terminate an account or subscription as agreed at signup, or with reasonable notice where no other agreement is in place. On termination, your right to access the Service ends; we'll handle your data as set out in our Privacy Policy.

10. Disclaimers and limitation of liability

The Service is provided "as is". We do not guarantee that it will be uninterrupted, error-free, or that any particular business outcome (such as increased revenue) will result from using it. To the fullest extent permitted by law, we exclude liability for indirect or consequential loss, and our total liability for any claim is limited to the fees you paid us in the 12 months before the claim arose.

11. Governing law

These terms are governed by the laws of England and Wales, and any disputes will be subject to the exclusive jurisdiction of the courts of England and Wales.

12. Changes to these terms

We may update these terms from time to time. We'll update the "Last updated" date above, and let account holders know of any material changes.

13. Contact us

Questions about these terms can be sent through our Contact page.