How Nerd on-the-go works

Nerd on-the-go has two tabs. In Ask the Nerd you can chat to the AI, and send any question to a person if you want a Nerd's own answer. In Projects you hand over a job, send us whatever helps, follow its progress and collect the finished piece.

A Nerd replies within 5 working days (Monday to Friday, not counting bank holidays). That is a target for the first reply, and a bigger job can take longer to finish. You are emailed as soon as a Nerd replies.

Each month covers up to 8 questions and up to 2 projects in progress at once. Anything much bigger, such as building a dashboard or a tool, is quoted separately. You see the quote in the project and work starts when you accept it.

A 30-minute monthly call is available, charged extra, and the price is shown before you book. An unused call does not roll over to the next month.

You pay monthly or once a year. A month that has started is charged in full, so to stop, cancel before the next month begins. A yearly payment is not refunded part-way through the year. Everything we tell you is advice based on what you send us, so see the full Nerd on-the-go terms for the detail.

Read the Nerd on-the-go terms.

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